Patient Service Representative I – Call Center 80 views

This position is located in Kearny Mesa, San Diego County

Hours

Per diem; 8-hours variable

Required Skills and Qualifications

High School Diploma or equivalent

One year current experience in a Call Center/PBX setting (desired); or high contact customer service

Exceptional customer service skills

Strong communication skills both oral and written

Strong computer skills

Demonstrates ability to multi-task

Ability to be a team player

Preferred Skills and Qualifications

Medical Terminology knowledge

Bilingual (English/Spanish)

Description

Summary

The Patient Service Representative – Call Center works in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Primary responsibilities include answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. This position utilizes our electronic record system to verify and update patient demographic information. PSRs are friendly and provide excellent customer service, assuring that patients are informed and well cared for.

With over 500 primary and specialty care physicians providing care at 22 facilities throughout the region, Sharp Rees-Stealy Medical Group is one of the largest, most comprehensive medical groups in San Diego County, and is recognized for excellence in patient satisfaction and clinical care. For patient convenience and improved coordination of care, Sharp Rees-Stealy offers services like laboratory, radiology, physical therapy and urgent care within each clinic or nearby.

Sharp Rees-Stealy has also opened two remarkable state-of-the-art medical office buildings. One located in Downtown San Diego and the other in Sorrento Mesa. Both will provide their communities with leading edge care for decades to come.

Essential Physical Requirements may include

Sitting

Lifting up to 10 pounds

Push/Pull up to 10 pounds

Carrying up to 10 pounds

Additional physical requirements of position may be discussed during interview.

Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.

Keywords: Patient Service Representative, Call Center

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